ATTENTION!
We are currently experiencing difficulties with payments to PrivatBank cards. Use alternative banks whenever possible. We warn you in advance to avoid difficulties with payments.
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Monero XMR is exchanged automatically.
Usually takes from 5 to 30 minutes, depending on the fee for sending Monero XMR, the number of confirmations, network congestion.
Number of confirmations required is 3
Important: It is necessary to withdraw Monero XMR taking into account the commission of your payment systеm (block.io, bitgo, bitfinex, binance and others), the exact amount indicated in the “GIVE” field must be credited to our account. If the amount differs up or down, the automatic exchange of Monero XMR will not take place.
If for some reason you still did not take into account the commission – contact our operator to verify the information and conduct a semi-automatic exchange with recalculation of the amount depending on the payment received.
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Attention!
In order to counter the legalization of proceeds from crime and the financing of terrorism, exchange offices conduct AML checks on transactions received from clients. If the transaction is identified as high-risk, the exchange office may suspend the exchange operation until it is verified in accordance with FATF standards. For more information about our AML policy see
AML Policy