WARNING! Due to temporary difficulties with payments to the card, the processing time for the application will be from 30 minutes to 3 hours during business hours from 10-19! All applications created after 19 will be processed the next morning! Thank you for your understanding!
ATTENTION!
We are currently experiencing difficulties with payments to PrivatBank cards. Use alternative banks whenever possible. We warn you in advance to avoid difficulties with payments.
Thank you for understanding
IMPORTANT! When paying, be sure to specify the TAG / MEMO in the payment details!
Why?
We accept these coins on exchange wallets, without tag/memo indication, such coins will not be credited to us. If you sent a payment without a tag/memo – don’t worry, the coins are not lost! Be sure to contact the chat support, where you will be given detailed instructions on what to do. Unfortunately, if you sent these coins without a tag/memo, you will have to wait until your coins are credited to our wallet. The course will be recalculated to the current one after enrollment
Stellar is exchanged automatically.
It usually takes from 5 to 30 minutes, depending on the fee for sending XLM, the number of confirmations, network congestion.
Number of confirmations required is 1
Important: It is necessary to withdraw stellar taking into account the commission of your payment systеm (block.io, bitgo, bitfinex, binance and others), the exact amount indicated in the “GIVE” field must be credited to our account. If the amount differs up or down, the automatic exchange of stellar will not take place.
If for some reason you still did not take into account the commission – contact our operator to verify the information and conduct a semi-automatic exchange with recalculation of the amount depending on the payment received.
Attention!
In order to counter the legalization of proceeds from crime and the financing of terrorism, exchange offices conduct AML checks on transactions received from clients. If the transaction is identified as high-risk, the exchange office may suspend the exchange operation until it is verified in accordance with FATF standards. For more information about our AML policy see
AML Policy
